Last Updated: 2026-03-11
Effective Date: 2025-12-01
Welcome to Multi Chats Privacy Policy. This document outlines our commitment to protecting your privacy and explains how we handle your personal information. Multi Chats is operated by YUKARI LABS, a private limited company (société à responsabilité limitée / besloten vennootschap) registered in Belgium under enterprise number 1033.402.366, with its registered seat at Cantersteen 47, 1000 Bruxelles. YUKARI LABS operates the website accessible at https://www.multichats.ai, mobile applications available on the Apple App Store and Google Play Store, and all associated services (collectively referred to as the "Platform").
By accessing or using our Platform, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any aspect of this policy, we kindly ask you to refrain from using our services.
To provide you with our services, we collect various types of information through different channels:
When engaging with Multi Chats, you may provide us with:
Our systems automatically gather:
We employ various technologies to enhance your experience across our Platform:
On our website:
On our mobile applications:
Across all platforms:
Your information enables us to:
Our Commitment: Multi Chats does not use your conversations, prompts, uploaded content, or any other user-generated data to train AI models, improve algorithms, or for any purpose beyond delivering our services to you. We do not sell or share your data with third parties for their own commercial purposes.
Under the General Data Protection Regulation (GDPR), we process your personal data based on the following lawful bases:
| Processing Activity | Lawful Basis |
|---|---|
| Core AI chat service & account management | Performance of contract (Art. 6(1)(b)) |
| Subscription billing & payment processing | Performance of contract (Art. 6(1)(b)) |
| Anonymous analytics (PostHog, cookieless mode) | Legitimate interest (Art. 6(1)(f)) — service improvement & cost monitoring |
| Cookie-based analytics tracking (PostHog) | Consent (Art. 6(1)(a)) — via cookie banner |
| Error monitoring & crash reports (Sentry) | Legitimate interest (Art. 6(1)(f)) — service reliability |
| Security & abuse prevention | Legitimate interest (Art. 6(1)(f)) |
| IP address collection for rate limiting and abuse prevention | Legitimate interest (Art. 6(1)(f)) — service security |
| Voice-to-text transcription (Deepgram) | Performance of contract (Art. 6(1)(b)) |
| Legal compliance | Legal obligation (Art. 6(1)(c)) |
Our website uses a consent-based approach to cookies and tracking:
When you first visit our website, analytics operate in cookieless mode (memory-only persistence). This means:
If you accept cookies via our consent banner, we enable cookie-based analytics persistence. This allows:
If you reject cookies, analytics remain in cookieless mode. Only a strictly necessary cookie (cookie_consent) is set to remember your choice. You can change your preference at any time by clearing your cookies and revisiting the site.
The following cookies are exempt from consent as they are strictly necessary for the operation of our Platform:
cookie_consent — stores your cookie preference (1 year)We retain your data for the following periods:
To deliver our services effectively, we collaborate with carefully selected service providers. Each provider processes specific aspects of your data under strict confidentiality and security requirements:
User Responsibility: When you select a specific AI model provider within Multi Chats, your prompts and conversations are processed by that provider according to their own privacy practices. We strongly encourage you to review the privacy policy of each AI provider before using their models. Data handling practices—including whether your data may be used for model training—vary between providers. Multi Chats cannot be held responsible for how third-party AI providers process your data in accordance with their respective privacy policies.
Our mobile applications may request access to certain device features to provide full functionality:
These permissions are optional and can be revoked at any time through your device settings. The app will continue to function with limited features if permissions are not granted.
Our mobile applications may offer push notifications to keep you informed about:
To deliver push notifications, we collect and store device tokens provided by Apple Push Notification Service (APNs) or Firebase Cloud Messaging (FCM). You can opt out of push notifications at any time through your device settings or within the app.
Under the GDPR and applicable Belgian data protection laws, you have the right to:
How to exercise your rights: To request deletion or export of your personal data, please email contact@multichats.ai. We will respond to your request within 30 days.
Right to lodge a complaint: If you believe that our processing of your personal data infringes the GDPR, you have the right to lodge a complaint with the Belgian Data Protection Authority (APD/GBA):
Autorité de protection des données (APD) / Gegevensbeschermingsautoriteit (GBA)
Rue de la Presse 35, 1000 Brussels, Belgium
Phone: +32 (0)2 274 48 00
Email: contact@apd-gba.be
Website: https://www.dataprotectionauthority.be
We implement industry-standard security measures to protect your information, including:
While Multi Chats is based in Belgium and operates under Belgian law, our service providers may process data in various locations globally. We ensure appropriate safeguards are in place for these international transfers, complying with European data protection requirements.
Our services are not designed for or directed at individuals under 18 years of age. We do not knowingly collect or maintain information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes through our Platform or via email.
For privacy-related inquiries or to exercise your rights, please contact us at:
YUKARI LABS
Cantersteen 47, 1000 Bruxelles, Belgium
Enterprise number: 1033.402.366
Email: contact@multichats.ai